Refund policy

At Softly Worthy, your comfort matters — in every sense. We want you to love every product you receive.

Because many of our products are made-to-order through our print-on-demand partners (Printify and Printful), we are unable to accept returns or exchanges for buyer's remorse or incorrect size selections. Each item is created specifically for you.

However, we will gladly replace or refund any item that arrives damaged, defective, or incorrect. To request a replacement or refund, email us at hello@softlyworthy.com within 7 days of delivery with your order number and a photo of the issue.

Candles and wellness products that have been burned or used cannot be returned for hygiene reasons.

Refunds are issued to your original payment method within 5–7 business days of approval.

Digital products are final sale.